Data Deletion

This page is the data deletion instructions for Crea8one (crea8.one), a social media scheduling and insights tool. It applies to every Crea8one account, including people who connected Facebook, Instagram, or Threads.

Disconnect a channel

Disconnecting a channel in the product removes that connection, including the OAuth tokens stored for it. Content already published on the social platform stays on that platform until you delete it there.

Delete your account

You can delete your account from the account settings in the product. Deleting the account removes the Crea8one account and the channels, posts, and related records we store for it.

You can also email support@crea8.one with the subject "Data Deletion Request". Send the email from the address on the account, and say whether you want one channel removed or the whole account deleted. We may ask you to confirm that you control the account.

Facebook, Instagram, and Threads

You can remove Crea8one from Facebook settings (Settings > Apps and Websites). That revokes Facebook's permission. To delete data we already stored, also disconnect the channel, delete your account, or email us with the subject "Data Deletion Request".

You can revoke Google or YouTube access at https://security.google.com/settings/security/permissions.

What is deleted

When we delete your account, we delete or de-identify:

• Your name, email address, and account profile.
• Connected-account OAuth tokens and stored profile or page information.
• Content you uploaded or scheduled that we still store.
• Comments and engagement we stored from your connected accounts for insights.
• Usage data tied to your account, where it is reasonable to delete it.

We do not delete:

• Content already published on a third-party platform. Delete that on the platform.
• Records Dodo Payments, the merchant of record and payment processor, must keep for tax, accounting, or fraud prevention. We do not store your card number.
• Information we must keep to comply with law, resolve a dispute, or enforce our terms.

Timeline

We complete deletion within 30 days of a verified request. Backups may keep a copy for up to 90 days. After that, those backup copies are overwritten.

Confirmation

When we finish deleting your account, we send a confirmation email to the address on the account, or to the address you used for the request if the account email no longer exists.

Contact

Grievance Officer: Harsh Verma, support@crea8.one.

See also the Privacy Policy and the Terms of Service.